Privacy Policy

At Tammy’s Cakes, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website or place an order. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect different types of information, including personal and non-personal data, to enhance your experience with our services.

a. Personal Information:
The personal information we collect includes, but is not limited to:

  • Contact Information: Your name, email address, phone number, and delivery/shipping address, provided when you place an order, create an account, or contact us.
  • Payment Information: Credit card numbers, billing addresses, and other payment details when you make a purchase.
  • Order Information: Items purchased, order history, preferences, and special requests regarding your orders.
  • Communication Preferences: Your preferences for receiving marketing materials, newsletters, or updates from Tammy’s Cakes.

b. Non-Personal Information:
We may also collect non-personal data such as:

  • Browsing Information: Your IP address, browser type, and browsing behavior on our website. This information is collected via cookies and other tracking technologies.
  • Device Information: Details about the device you use to access our website, including device type, operating system, and mobile network information.
  • Location Data: Your general location based on your IP address, which helps us offer relevant services like delivery options.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Process Orders:

  • Fulfill and deliver orders to your specified address.
  • Communicate with you regarding your order status, shipping details, or any issues related to your purchase.

b. For Customer Support:

  • Respond to inquiries, requests, or complaints you make through our website or via email.
  • Provide assistance or troubleshooting regarding your order or the use of our website.

c. Marketing and Promotions:

  • Send you newsletters, special offers, or promotions, if you have opted to receive them. You can opt-out of these communications at any time.
  • Personalize your shopping experience by recommending products based on your previous purchases or browsing behavior.

d. Website Improvement and Analytics:

  • Analyze user activity to improve website performance, functionality, and customer experience.
  • Monitor traffic patterns and website usage through cookies and analytics tools (such as Google Analytics).

e. Legal Compliance:

  • Comply with legal obligations, such as reporting requirements or enforcing our website’s terms and conditions.

3. How We Share Your Information

Tammy’s Cakes does not sell or rent your personal information to third parties. However, we may share your information with selected third parties for the purposes outlined below:

a. Service Providers:
We work with trusted third-party companies to perform certain functions on our behalf, such as:

  • Payment processing (e.g., credit card processors)
  • Delivery services
  • Website hosting and maintenance
  • Email marketing services

These third parties only have access to the personal information required to perform their tasks and are obligated to protect your data in accordance with this policy.

b. Legal Requirements:
We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.

c. Business Transfers:
In the event of a merger, acquisition, or sale of Tammy’s Cakes, your information may be transferred as part of the business assets. We will ensure that the new entity honors this Privacy Policy.

4. How We Protect Your Information

We take data security seriously and have implemented various safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) Encryption: All transactions on our website, including payment processing, are protected by SSL encryption to ensure that your payment information is securely transmitted.
  • Access Control: Only authorized personnel have access to personal information, and they are trained on data privacy and protection best practices.
  • Regular Security Audits: We regularly review and update our security protocols to keep up with evolving cyber threats.

While we strive to protect your data, no method of online transmission or storage is completely secure. Therefore, while we work hard to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and other tracking technologies to enhance user experience and collect non-personal data.

a. What Are Cookies?
Cookies are small files that are stored on your device when you visit a website. They help us remember your preferences, track your browsing activity, and improve website functionality.

b. Types of Cookies We Use:

  • Essential Cookies: These are necessary for the basic functionality of our website, such as remembering items in your shopping cart.
  • Analytics Cookies: These help us track website traffic and user behavior to improve the overall experience.
  • Marketing Cookies: Used to deliver targeted advertisements or special offers based on your interests.

c. Managing Cookies:
You can choose to disable cookies through your browser settings. However, this may affect your ability to use some features of our website.

6. Your Rights Regarding Your Information

You have the following rights concerning your personal data:

a. Access and Update:
You can access, update, or modify your personal information by logging into your account on our website or contacting us directly.

b. Right to Be Forgotten:
You can request that we delete your personal information by contacting us at orders@tammyscakes.com.au. Please note that we may retain certain data for legal or business purposes.

c. Opt-Out of Marketing Communications:
If you no longer wish to receive promotional emails from us, you can opt out by clicking the “unsubscribe” link at the bottom of any of our emails or by contacting us.

d. Data Portability:
You can request a copy of the personal data we hold about you, and we will provide it in a machine-readable format.

7. Third-Party Links

Our website may contain links to third-party websites. Tammy’s Cakes is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Privacy Policy

Tammy’s Cakes reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a “Last Updated” date. We encourage you to review this policy periodically to stay informed of any updates.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us at:

Email: scontact@tammyscakes.com.au
Address: Gregory Hills, Sydney, NSW, Australia